Shipping policy
At BrewHaven, we want receiving your order to be as straightforward as choosing the products for your coffee station.
This Shipping Policy explains our shipping charges, estimated delivery times, address requirements, international shipping, delivery delays, and shipment-related support.
1. Free Worldwide Shipping
BrewHaven provides free worldwide shipping on eligible orders placed through BrewHaven.site.
Our standard shipping option does not require customers to pay an additional standard shipping fee.
2. Estimated Delivery Time
Our estimated delivery timeframe is:
7–10 days
Delivery times are estimates rather than guaranteed arrival dates.
Actual delivery may occasionally take longer due to customs procedures, carrier delays, severe weather, public holidays, unusually high shipping volumes, local delivery disruptions, or other circumstances beyond our reasonable control.
3. Order Processing
Orders may require processing before shipment.
During this stage, order information is reviewed and products are prepared for fulfillment.
Once an order has entered advanced fulfillment or has been transferred to a shipping carrier, cancellation or modification may no longer be possible.
4. Shipping Confirmation
When applicable tracking information becomes available, it may be provided after shipment.
Tracking systems can sometimes require additional time to display the latest carrier updates.
5. Shipping Address
Customers are responsible for providing complete and accurate shipping information during checkout.
Please carefully verify your recipient name, street address, apartment or unit number where applicable, city, province or state, postal or ZIP code, country, and contact details.
Incorrect or incomplete shipping information may cause delays or unsuccessful delivery attempts.
6. Address Changes
If you notice an error in your delivery information after ordering, contact support@brewhaven.site as soon as possible.
We will make reasonable efforts to update the address if fulfillment has not progressed too far.
However, address changes cannot be guaranteed after an order has entered processing or shipment.
7. International Orders
BrewHaven ships to eligible destinations worldwide.
International packages may be subject to customs processing and applicable import requirements in the destination jurisdiction.
Customs procedures may occasionally affect delivery times.
Any legally required taxes, duties, or other charges will be handled in accordance with applicable laws and the terms presented during the transaction.
8. Delayed Shipments
If your package has not arrived within a reasonable period after its expected delivery timeframe, please contact our customer support team.
A shipping delay does not necessarily mean that a package has been lost.
We will review available shipment information and assist with appropriate next steps.
9. Lost Packages
If available tracking information indicates a possible delivery problem or the shipment appears lost, contact us at support@brewhaven.site.
Please provide your order number and relevant delivery information.
We will review the circumstances and work toward an appropriate resolution.
10. Damaged Shipments
If your package arrives visibly damaged, we recommend photographing both the external packaging and the affected product.
Please contact us with your order information and supporting photographs so we can review the issue.
11. Shipping Support
For questions regarding shipping or delivery:
Email: support@brewhaven.site
Phone: +1 (904) 450-1266